Refund policy

Refund & Return Policy 

Last updated: August 12, 2026

At Sommy Tech, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible for a return or refund under the terms below.

Returns 

We offer a 10-day return period, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, unworn where applicable, with its original packaging, tags, accessories, and other included items. You must also provide proof of purchase or your order number.

How to Request a Return 

To start a return, please contact us at somtovictor902@gmail.com with your order number, the product you wish to return, and the reason for the return.

Please do not send an item back before contacting us and receiving return instructions. Items returned without prior approval may not be accepted.

Damaged, Defective, or Incorrect Items 

Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged, or if you received the wrong product.

For damaged, defective, or incorrect items, please provide your order number and clear photos or videos showing the issue. We will review the request and, where appropriate, offer a replacement, exchange, or refund.

Items That Cannot Be Returned 

Returns may not be accepted for items that have been used, damaged after delivery, altered, or returned without their original packaging and accessories.

For hygiene reasons, opened or used earbuds, headphones, or similar personal-use products may not be eligible for return unless they are defective or the wrong item was supplied.

Refunds 

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and display the refund.

Exchanges 

If you receive a defective, damaged, or incorrect item, we may offer an exchange or replacement, subject to product availability.

If the requested replacement is unavailable, we may offer a refund or another appropriate solution.

Return Shipping 

If the return is due to a defective, damaged, or incorrect item supplied by Sommy Tech, we will work with you regarding the return shipping arrangements.

For returns due to a change of mind or personal preference, the customer may be responsible for the return shipping costs.

Order Cancellations 

Cancellation requests should be made as soon as possible after placing an order. Once an order has been processed or shipped, cancellation may no longer be possible and the return process may apply instead.

Contact Us 

If you have any questions about our Refund & Return Policy, please contact us at:

Email: somtovictor902@gmail.com

Sommy Tech reserves the right to review each return or refund request in accordance with this policy and applicable consumer protection laws.

This policy does not affect any consumer rights that cannot legally be excluded or limited under applicable law.

Thank you 😊